HubSpot Experts
Unify Your
Communications. Empower Your Teams.
- AI-powered insights across every customer interaction
- Real-time coaching for Sales & Support teams
- Eliminate data silos with true unified customer records
Powered by an Award-Winning Marketing Agency
One System, All Of Your Relationships
Telecommunications
- Phones
- SMS
- Call Intelligence
- Contact Centre Support
CRM
- Marketing
- Upsell
- Sales
- Ticketing
Strategic Partner For Implementation
- End-To-End Training
- CRM Migration
- Phone Migration
- Revenue Strategies
- Upsell Strategies
Implementing & Optimising your communications
Stop Juggling Tools. Start Closing Deals.
Your sales and customer service teams shouldn't need five different systems to understand one customer. We bring calls, emails, SMS, and meetings into HubSpot, creating a single, connected record for every interaction.
Using HubSpot as the foundation and Dialpad as your AI-powered communications layer, we eliminate the chaos of disjointed tools. Your teams get instant context, AI-driven insights, and the ability to act fast. All from one platform.
Team up with BFJ
Ecobin Australia Ticket Implementation
BFJ Digital designed strategies to improve Ecobin Australia’s customer relationships and B2B sales with HubSpot as the core. Diving deep into the industry and Ecobin’s business goals, we were able to deliver successful strategies that created meaningful relationships with their consumers and established trust.
Truis Sales Enablement
BFJ Digital was engaged to strategise, design and build a state-of-the-art ecommerce system to connect to their external vendors to automatically pull stock, price, and process orders with vendors. Using HubSpot automations and integrations, this build resulted in key marketing vendors partners, such as Cisco, Dell and IBM, driving success for Truis.
Lutheran Services Nurture & HubSpot Strategy Development
BFJ Digital audited, designed and built an improved attribution plan using Google Client IDs and Measurement Protocol to improve HubSpot reporting. This included creating customer automation journeys to streamline processes, designing email marketing strategies and templates, and setting up and upgrading Lutheran Services’ dashboard for better ease of use.
Powered by an Award-Wining Marketing Agency
One Customer Record. Every Channel. Complete Context.
Using HubSpot as the foundation, we build a state-of-the-art CRM unified with the Dialpad communications platform. Bringing calls, conversations, and customer data directly into your CRM.
The result? A single, connected system where Sales closes faster with full customer history at their fingertips, and Customer Service resolves issues with immediate context, no more asking customers to repeat themselves.
Book Your Demo
One Agency, Everything Digital
Connect your CRM & your Phones
Digital Marketing
Website Design & Development
Data & Analysis
Connect your CRM & your Phones
Digital Marketing
Website Design & Development
Data & Analysis
One Agency, Everything Digital
Connect your CRM & your Phones
Digital Marketing
Website Design & Development
Data & Analysis
Our Solution Vs Traditional Phones & CRMs
Options
Traditional Systems
On-Site Software
Custom Software
Unified Customer Record
AI-Powered Real-Time Coaching
Automatic Call Logging & Transcription
Cross-Team Visibility
Business-Focused Strategy
Full-Stack Implementation Support
Your Trusted HubSpot & Dialpad Partner
Ready to Unify Your Customer Experience?
Your business deserves a partner who understands both the technology and the strategy. We don't just implement tools — we design systems that help your Sales team close faster and your Service team deliver exceptional experiences.
Get full-scale HubSpot and Dialpad onboarding, management, and training tailored specifically to your business goals, capacity, and growth potential.
Team up with BFJ
What Our Clients Are Saying About Us
Based on 86 reviews
Team up with BFJ
Ensure your business needs are at the forefront of your HubSpot strategy with data-driven experts. With the right HubSpot partner, your goals will become a reality, your team will receive valuable support, and your customer journey will become unmatched.
Unifying your CRM & Phones FAQ
What is unified communications in a CRM?
Unified communications means bringing all your customer interaction channels. Phone calls, emails, SMS, video meetings, and chat — into a single CRM record. Instead of your sales and service teams switching between five different tools, they see the complete customer history in one place. When a customer calls, your team instantly knows who they are, what they've bought, and every previous conversation they've had with your business.
How does Dialpad integrate with HubSpot?
Dialpad connects directly to HubSpot, automatically logging every call, SMS, and voicemail to the relevant contact record. When a call comes in, HubSpot data pops up on screen so your team has immediate context. Call recordings and AI-generated transcripts are attached to the contact record, and Dialpad's AI provides real-time coaching and sentiment analysis during calls, all synced back to HubSpot.
What's the benefit for my sales team?
Sales teams see significant time savings from automatic call logging (no more manual data entry), better conversion rates from having full customer context on every call, and improved coaching through AI-powered call analysis. Managers get complete visibility into pipeline activity and can identify coaching opportunities based on actual call data.
What's the benefit for my customer service team?
Customer service teams can resolve issues faster because they see the complete customer history before answering. No more asking customers to repeat their problem. AI-powered assistance helps agents find answers quickly, SLA tracking ensures tickets don't slip through the cracks, and managers can monitor team performance and customer satisfaction in real-time.
How long does implementation take?
Implementation timeline varies based on your business complexity, but most mid-sized businesses are fully operational within 4-8 weeks. This includes CRM setup, Dialpad integration, team training, and workflow automation. BFJ Digital manages the entire process, ensuring a smooth transition with minimal disruption to your current operations.