CRM Design and Development

Increase revenue and efficiency with a CRM

Build and maintain strong customer relationships with a tailored CRM system. Automate repetitive tasks and streamline your lead processes to increase customer retention.

  • Our clients report higher conversion rates with a CRM
  • Boost your online sales
  • Increase the accuracy of your data
  • Retain and satisfy your customers
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BFJ Headless Technologies

CRM Benefits

  • 67% Of businesses report higher conversion rates with tailored CRM solutions.
  • CRM Software boosts sales by 29%
  • Increase your forecast accuracy by 42%
  • Improve customer retention and satisfaction by 47%
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What CRM Systems can do for your business

Increase in revenue per sales representative
Increase in lead conversion rate
Growth in customer retention and satisfaction

We're CRM agnostic, so we'll help you choose a solution that best fits your business

Hubspot Partner
hubspot partner

HubSpot CRM

  • Offers an all-in-one platform for CRM, marketing, sales, and customer service.
  • Features an intuitive interface that's easy to use and adopt.
  • Provides robust analytics and reporting for data-driven decision-making.
Zoho CRM
zoho crm

Zoho for all business sizes

  • Zoho CRM offers affordable pricing plans, making it suitable for small to medium-sized businesses.
  • Highly customisable to fit various business needs and workflows.
  • Offers strong integration options with a wide range of third-party applications and Zoho's own suite of business tools.
Salesforce Partner

SME to enterprise application

  • Ideal for businesses of all sizes, easily scalable to accommodate growth.
  • Offers a vast range of features and integrations with numerous third-party applications.
  • Provides powerful analytics and AI capabilities with Salesforce Einstein for insightful data analysis and forecasting.
Microsoft Dynamics CRM
microsoft dynamics crm

Microsoft Dynamics for SME

  • Excellently integrates with other Microsoft products like Office 365, providing a familiar environment for users.
  • Highly customisable and adaptable to a wide range of business processes and needs.
  • Offers strong analytics and artificial intelligence capabilities for in-depth customer insights and improved decision-making.
sap crm

Enterprise CRM

  • Offers deep integration capabilities with SAP's extensive enterprise resource planning (ERP) suite and other business applications.
  • Well-suited for large, global enterprises with complex operations and multi-language, multi-currency support.
  • Provides powerful analytics tools for in-depth business intelligence and customer insights.
Pipe Drive CRM
pipedrive crm

CRM for sales teams

  • Highly customisable to suit specific business processes and needs.
  • CRM focussed for sales teams
  • Offers a broad range of features including sales automation, marketing tools, and customer service solutions,

Trusted Globally

  • Swyftx BFJ Client
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  • Asthma Australia BFJ Client
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  • Smart Clinics BFJ Client
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  • Better Medical BFJ Client
  • Hyundai BFJ Client
  • Mitsubishi BFJ Client
  • R&W BFJ Client
  • ecommerce digital marketing
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Kingsway Finance Website, CRM & Sales Enablement

Kingsway Smart Loans approached BFJ to build their website and install a CRM system to modernise their marketing and sales stack. BFJ was engaged to not only help design and build their new website, but to also work with the sales team to implement a CRM into their sales process to help manage their ongoing business.
Case Study
Kingsway Smart Loans

CRM Agency

Why Choose BFJ Digital for your CRM agency

We want to help you realise the full potential of automation throughout your business. It’s about so much more than just email flows, it’s about changing the way you operate, so you can give your people the best chance of success and your clients and stakeholders the best possible service.

A crm solution enables your people to rise beyond repetitive tasks and enabling positive of growth in your business.

At BFJ Digital we are here to guide, strategise and build you advanced marketing funnels & pipelines to keep your brand top of mind at every point of the user journey. With our full suite of services, we can bring automation that compliments your current strategy to ensure business growth at every point.

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bfj digital team

CRM Consultants

Our approach to CRM systems

Focusing on bespoke consulting, we meticulously design processes and provide comprehensive training to ensure that the CRM strategy not only fits but enhances your unique business needs. Our commitment extends beyond merely supplying a CRM tool; it’s about equipping your sales management team with the ability to harness technology in a way that profoundly aligns with and supports your business processes and core values.
A crm solution enables your people to rise beyond repetitive tasks and enabling positive of growth in your business.

At BFJ Digital we are here to guide, strategise and build you advanced marketing funnels & pipelines to keep your brand top of mind at every point of the user journey. With our full suite of services, we can bring automation that compliments your current strategy to ensure business growth at every point.

Get in touch
customised digital marketing reporting

CRM Development

Our approach to developing a crm solution

Our expertise in CRM development transcends specific systems, enabling us to craft a range of CRM platforms that integrate seamlessly into every facet of your organisation. From marketing to operations, our work in developing renowned CRM tools like Salesforce, Hubspot, Zoho CRM, and Microsoft Dynamics, among others, is a testament to our ability to create solutions that streamline your sales process.

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API Strategy and Implementation

CRM strategy

BFJ Digital is your trusted Hubspot Partner

BFJ Digital is a Hubspot Partner providing the whole package from from setup, development, integration, training & management. We have a full scale development team ready to tackle your toughest needs and create robust development plans to allow unique problems & solutions solved.

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microsoft dynamics

CRM Support

Ongoing CRM support and retainers

If you need support and on-going management of your CRM we have a variety of CRM retainers that will ensure you’re getting the most out of the platform to increase more ROI.
From full control and management including sales support, down to single channel retainers such as email marketing is how we ensure our clients convert more opportunities.

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brisbane business automation

CRM Integrations

Connect your CRM to anything

If you already have a CRM and are simply looking to integrate it with another system our CRM developers can help.

Some customer relationship management platforms have native integrations which is useful, however not all do. If your CRM has an API, it’s likely we can connect it to your existing software.

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hubspot marketing brisbane

Custom CRMS

Custom CRM development

Being an agnostic CRM agency we review and build a wide range of pre-built CRM solutions. If you’re looking to build a custom solution that’s unique to better serve your business needs we can help wtih that.
Having over 15 years experience of websites, saas applications, and software development we have a strong background and focus on development.

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brisbane digital marketing

CRM Partners

microsoft dynamics crm
hubspot partner
zoho crm
pipedrive crm
salesforce agency brisbane

How we design and develop CRM systems


Understand Your Perspective

First, we gather an understanding of your business processes and its pain points.



We then devise a strategy to help you envision the solution, and the possibilities that automation can bring to your business.


Develop after approval

After we have agreed on the strategy and goals, we begin developing the automation you need.


Track and examine

We work closely with you to ensure your crm system is functioning as it should.


Provide detailed reporting

Once your crm strategy has been implemented and is functioning smoothly, we will organise recurring reporting, offer advise & recommendations, and continue to optimise the system wherever possible.

Let's get in touch to discuss your business needs and strategise a CRM solution

We’re eager to perform, our team and our passionate culture will ensure your bespoke CRM system delivers at the highest possible level.

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    CRM FAQs

    What is CRM development

    CRM- short for “customer relationship management” is software that helps your businesses relationships with customers, potential customers, the sales journey. The goal is to improve the customers experience which in turn can generate more sales, and improved efficiencies in your organisation. Some CRMs are easy to build, however most require some form of development experience to get the most out of them.

    How do I choose a CRM?

    Choosing a CRM is an incredibly important decision to make. Much like accounting software is integral to running the business, a CRM should become the heart of the organisation for marketing, sales, and operations. Picking a CRM should be a process that includes all stakeholders in the business, but also an external provider with experience in a variety of platforms to ensure all options are considered.

    What are the key factors to consider when selecting a CRM system?

    -Identify the needs to the CRM.
    -Determine what departments need to use the CRM
    -Can the CRM grow with you
    -Ensure the CRM can easily integrate with your existing software
    -Accessibility, is it cloud based, is there an app (yes should be the answer)
    -Can you import / export data easily
    -Is reporting sufficient, such as a variety of dashboards
    -Is the platform easy to use

    What features should I be looking for in my CRM software?

    1. Tracking customer interactions
    2. SEO features
    3. Contact management

    These are the 3 core features that any CRM should provide and are essential for almost every business.

    How would a CRM system streamline our sales process?

    They centralise customer information for easy access, offer task management to keep track of essential duties, and enable customised workflow management for various teams. Importantly, CRMs automate routine tasks, allowing sales teams to concentrate on strategic goals like deal closures. This functionality makes CRMs an invaluable tool in sales process optimisation.

    Can I manage social media with a CRM?

    Yes! Most CRM’s include a social media management feature to some degree. If this is something you are requiring, enquire before you select your CRM as not all of them have this feature.