Automation: The Heart of Exceptional Customer Journeys

Today’s digital landscape demands more than just mere interactions; it yearns for curated experiences that resonate on a personal level. At BFJ Digital, we harness the power of automation to create tailored, memorable encounters at every touchpoint.

Automate & Amplify Experience

Automated Engagements Elevated

From the first click to the ultimate conversion and beyond, we ensure each stage of your customer’s journey is streamlined, responsive, and enriching. With intelligent automation, we do not only meet, but exceed expectations – driving unparalleled brand loyalty.

Customer automation

Experience Equals Importance

Salesforce reports indicate that 80% of customers believe a company’s service experience is as vital as its products.

80%
  • Swyftx BFJ Client
  • Griffith University BFJ Client
  • qld government marketing
  • Herron Todd White Logo BFJ CLient
  • Harley Davidson Client Logo
  • Covermore-Group-BFJ-Client
  • Asthma Australia BFJ Client
  • krispy kreme marketing
  • dra-logo-white
  • Smart Clinics BFJ Client
  • Lutheran Services BFJ Client
  • Hyundai BFJ Client
  • Sealy BFJ Client
  • Richardson & Wrench Real Estate Digital Marketing BFJ Client
  • Ainslie Bullion Digital Marketing Stack Audit & Strategy Development BFJ Client
  • cisco digital marketing BFJ Client

Transformation Services

MarTech Audit

MarTech Audit

Do you know how much profit your online ads drive? If not, your marketing stack needs an audit. CRM automation, revenue attribution, and CDP audience segmentation are all features your stack should include.
Digital Transformation Audit Services
Digital Marketing Maturity Assessment
Salesforce audit
Hubspot Audit
Dynamics Audit
Zoho Audit
CX Audit
Offline revenue attribution

Transformation Services

MarTech Audit

Do you know how much profit your online ads drive? If not, your marketing stack needs an audit. CRM automation, revenue attribution, and CDP audience segmentation are all features your stack should include.
Digital Marketing Maturity Assessment
Salesforce audit
Hubspot Audit
Dynamics Audit
Zoho Audit
CX Audit
Offline revenue attribution
Digital Transformation Audit Services

Our Customer Experience Automation Partners

Google Partner
hubspot-partner
Meta Business Partner
Shopify-partner
Display & Video 360 Partners
WordPress Partners
Salesforce Partner
zoho crm brisbane
Google Campaign manager Partners
Vision 6 Partners
Vercel Partners

Arcare Digital Marketing, Transformation & Salesforce Consultancy

BFJ Digital managed Arcare's digital marketing for many years and continue to improve our presence online, even through Covid. Their ability to deliver technically advanced solutions normally applied for enterprise level business means we're punching well above our weight. SEM, SEO, their Salesforce integration solution is enabling revenue reporting, even though our transactions occur offline. Their responsiveness, and down to earth nature makes them a pleasure to work with, it's no surprise they're growing so quickly.

Matt, Head of MarketingArcare Offline Revenue Attribution & Digital Marketing
Case StudyArcare - BFJ Digital

BFJ Digital developed an improved reporting function for the Arcare marketing and executive teams via a sophisticated Salesforce integration, helping the Arcare team move away from estimated solutions to data-backed decisions.

Customer Experience Automation Process

1

Discovery & Analysis

Understand current customer interactions and pinpoint areas for enhanced automation.

2

Tailored Automation Design

Craft personalised automation strategies that cater to the unique needs of your audience.

3

Seamless Integration

Integrate automation solutions across platforms ensuring a unified and consistent experience.

4

Real-Time Monitoring & Adaptation

Capture live feedback and adapt automation tactics in real time for optimal engagement.

5

Continuous Enhancement

Utilise data-driven insights to refine and evolve automation strategies, ensuring they remain aligned with customer expectations.

Ready to Automate Excellence?

Join forces with BFJ Digital and redefine your customer journey through intelligent automation.

  • Craft memorable, automated customer interactions.
  • Holistic solutions from acquisition to post-purchase support.
  • Track, measure, and optimise customer touchpoints.
  • Expertise in merging technology with human-centric design.