Digital Transformation Services Brisbane

CRM Integration & Business Automation Experts

  • Eliminate manual data entry and repetitive tasks
  • Connect CRM, marketing tools, and operations platforms
  • API integration for seamless data flow
  • CRM implementation that your team actually uses
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Trusted by Global Brands & Brisbane Companies for 16 years

Swyftx BFJ Client
Griffith University BFJ Client
qld government marketing
Herron Todd White Logo BFJ CLient
Harley Davidson Client Logo
Covermore-Group-BFJ-Client
Asthma Australia BFJ Client
krispy kreme marketing
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Smart Clinics BFJ Client
Lutheran Services BFJ Client
Hyundai BFJ Client
Sealy BFJ Client
Richardson & Wrench Real Estate Digital Marketing BFJ Client
Ainslie Bullion Digital Marketing Stack Audit & Strategy Development BFJ Client
cisco digital marketing BFJ Client
Swyftx BFJ Client
Griffith University BFJ Client
qld government marketing
Herron Todd White Logo BFJ CLient
Harley Davidson Client Logo
Covermore-Group-BFJ-Client
Asthma Australia BFJ Client
krispy kreme marketing
dra-logo-white
Smart Clinics BFJ Client
Lutheran Services BFJ Client
Hyundai BFJ Client
Sealy BFJ Client
Richardson & Wrench Real Estate Digital Marketing BFJ Client
Ainslie Bullion Digital Marketing Stack Audit & Strategy Development BFJ Client
cisco digital marketing BFJ Client
Swyftx BFJ Client
Griffith University BFJ Client
qld government marketing
Herron Todd White Logo BFJ CLient
Harley Davidson Client Logo
Covermore-Group-BFJ-Client
Asthma Australia BFJ Client
krispy kreme marketing
dra-logo-white
Smart Clinics BFJ Client
Lutheran Services BFJ Client
Hyundai BFJ Client
Sealy BFJ Client
Richardson & Wrench Real Estate Digital Marketing BFJ Client
Ainslie Bullion Digital Marketing Stack Audit & Strategy Development BFJ Client
cisco digital marketing BFJ Client

Definition

What is Digital Business Transformation?

Some people call it 'MarTech optimisation,' or “business process automation”. We call it what it is: connecting your business systems so they actually work together.

Digital transformation services are about making your business systems work together. It's connecting your CRM to your marketing automation. It's building APIs so data flows between platforms automatically. It's automating the repetitive tasks that eat up your team's time.

Here's what it's NOT:

  • Just migrating to the cloud
  • Buying the latest software
  • A twelve-month consulting engagement with nothing to show for it
bfj digital team
hubspot partner

HubSpot CRM

We configure HubSpot to match your workflows, automate repetitive tasks, and give you clear visibility into your sales pipeline.
  • HubSpot CRM setup and configuration
  • Marketing Hub and Sales Hub integration
  • Workflow automation and lead nurturing
  • Custom reporting dashboards
  • Email marketing automation
  • Integration with existing tools

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Headless Websites

Headless websites separate your content from your design for blazing fast load times, better security, and easier updates.
  • Lightning-fast page loads
  • Better security (no database exposed to the front end)
  • Omnichannel content delivery
  • Future-proof architecture
  • Developer and content team independence
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payload

Payload CMS Websites

Payload CMS is the open source headless website solution you've been waiting for.

  • Leading open source Headless solution acquired by Figma.
  • Easy to use, quick, secure, and best in market.
  • Designed for marketers, or developers.
  • Best in market performance for SEO.
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web design

Website Design

Your website speaks before you do. We build modern, functional sites that match your brand and help you stand out online.
  • Custom website design tailored to your brand
  • User experience (UX) optimisation
  • Mobile-responsive layouts
  • Conversion-focused design
  • Integration with your existing systems
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Zoho CRM Development

Whether you need a full system overhaul or just want to streamline specific modules, we'll make your Zoho work harder for you.
  • System design and implementation
  • Module customisation and configuration
  • Workflow automation
  • Integration with marketing and sales tools
  • Custom reporting and analytics
  • User training and support
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Custom Tools

If you've thought, "I wish there were a tool that did X," we can probably build it—custom solutions for unique business needs.
  • Custom reporting dashboards pulling data from multiple sources
  • Specialised workflow applications for unique processes
  • Integration tools connecting legacy systems with modern platforms
  • Internal tools that streamline operations
  • Bespoke automation solutions
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Shopify Websites

Shopify scales with you—whether you're a small business handling everything internally or a larger enterprise needing full support.
  • Shopify store setup and configuration
  • Custom theme development
  • App integration and customisation
  • Payment gateway configuration
  • Inventory management setup
  • Marketing automation integration
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WordPress Websites

We build custom WordPress sites that are fast, secure, and represent your brand properly using modern headless architecture.
  • Custom WordPress theme development
  • Headless WordPress architecture for performance
  • WooCommerce integration for e-commerce
  • SEO optimisation built in
  • Security hardening and maintenance
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Email Marketing and Automation

We connect your marketing automation with your sales tools so both teams work from the same data in real time.
  • Automated email campaigns and nurture sequences
  • Lead scoring based on behaviour and engagement
  • Marketing qualified leads (MQLs) automatically routed to sales
  • Triggered campaigns based on customer actions
  • Unified reporting across marketing and sales metrics
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API Strategy and Implementation

API Strategy and Implementation

We build API integrations that connect your business systems so data flows automatically—no more manual exports and imports.
  • Connect your CRM to marketing automation platforms
  • Sync e-commerce data with inventory management
  • Link accounting software to your CRM
  • Integrate custom tools with third-party services
  • Build data pipelines between legacy systems and modern cloud platforms

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brisbane marketing

Microsoft Dynamics Development Consultancy

We customise Dynamics to work the way your business actually operates—standard configurations rarely fit perfectly.
  • Dynamics 365 Sales customisation
  • Customer Service module configuration
  • Finance and Operations integration
  • Power Platform automation
  • Custom workflows and business logic
  • Azure integration for advanced capabilities
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sf 

Salesforce CRM Development

Already using Salesforce but not seeing the ROI you expected? We'll customise your Salesforce setup to match how your team actually works.
  • Sales Cloud configuration and automation
  • Marketing Cloud integration
  • Custom objects and workflows
  • Third-party integrations via APIs
  • User training and adoption support
  • Reporting dashboards & analytics optimisation
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CRM Design and Development

We implement and customise CRM systems that match how your business actually works —no forced workflows, no features you'll never use.
  • Lead routing and follow-up automation
  • Task creation and reporting automation
  • Sales pipeline management
  • Custom workflows for your processes
  • Team training and adoption support
  • Integration with marketing and ops tools
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How we Transformed Westbuilt HubSpot and Website

Westbuilt logo (white)
+42%Organic website traffic increase
+6,000Google Rankings
+400Unique Keywords increase
  • Complete website and social media rebrand
  • Website design, build and management
  • HubSpot CRM integration

Read more
Westbuilt logo (white)Westbuilt Moreton design (front)

How we Transformed Lutheran Services’ Digital Marketing

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65% Increase in attribution across all leads
45%Increase in conversions YoY
250+Leads generated per month
  • Comprehensive digital transformation strategy
  • Complete website redesign and rebuild
  • Cross-channel campaign management (Google, social & programmatic)
  • HubSpot CRM consultancy and onboarding
  • Advanced data tracking and offline lead attribution
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Lutherans-logoLutheran Services

How we Integrated NetSuite & HubSpot for Micromine

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100%Onboarding success rate
40+Sales staff onboarded
3Months to deliver
  • Audit & scoping: reviewed Micromine’s sales process, NetSuite architecture, and feature gaps
  • Workshop to align and refine a digital sales process
  • HubSpot-NetSuite integration: two-way sync, automated sales orders, embedded HubSpot inside NetSuite
  • Custom API scripts and development to handle unique business logic
  • Onboarding, training and detailed documentation for Micromine’s team
  • Ongoing collaboration and support post-launch
Read more
Micromine Logo (white)Aerial shot of mine site, featuring cranes and trucks

Digital Transformation in Brisbane: Getting Started

Free Strategy Session

1

Book a call with our team. We'll discuss your current setup, what you're trying to achieve, whether we're the right fit, and rough timeline and budget expectations.

Discovery Phase

2

If we move forward, we audit your systems, interview your team, map data flows, identify automation opportunities, and document technical requirements. You get a clear picture of what needs to happen.

Proposal and Roadmap

3

We present a detailed scope of work, phased implementation plan, timeline for each phase, fixed pricing or time estimates, and expected outcomes with KPIs. You'll know exactly what you're getting before we start.

Transparent Process

4

We tell you upfront what things cost, how long they'll take, and what could go wrong. No surprises. No scope creep unless you approve changes. No hidden fees.

Implementation

5

We build, integrate, and automate according to the plan. Regular check-ins keep you informed while we handle the technical complexity.

Training and Handover

6

Once systems are live, we train your team on how to use new tools effectively, manage automated processes, find documentation, and request support. We make sure your team is confident using what we've built.

Ongoing Support

7

Technology needs maintenance. We fix bugs, make adjustments as your needs evolve, add new integrations or automation, and optimise performance. You decide how much ongoing support you need—full managed services or on-demand help when something breaks.

Not Just Strategy Decks

We Actually Build Things

Most digital transformation consultants in Brisbane talk strategy. We build solutions. Our team includes developers, system architects, and integration specialists who do the technical work—we're not just advisors pointing you toward other vendors.

digital transformation meeting in brisbane

Zero jargon, just results that matter

We’re Straight Shooters

We explain technology in business terms. If we can't explain why something matters for your bottom line, we won't suggest it. No over-complicated technical explanations that sound impressive but mean nothing.

bfj digital team shot

Certified, current, capable

We’ve got (brag-worthy) Expertise

Our team holds certifications in the platforms we implement:

  • HubSpot certified partner
  • Salesforce expertise
  • API development specialists
  • Modern web architecture (headless CMS, JAMstack)
  • Marketing automation platforms

We stay current because technology changes fast. What worked two years ago might not be the best solution today.

hubspot brisbane

No surprises, No hidden fees.

Transparent Process

We tell you upfront what things cost, how long they'll take, and what could go wrong. No surprises. No scope creep unless you approve changes. No hidden fees.

digital transformation

Focus on ROI

Results Over Tools

We measure success by business outcomes, not by how many tools we implement. Did it save time? Increase revenue? Improve customer experience? Those are the metrics that matter.

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Got Questions? We've Got Answers

How much does digital transformation cost?

It depends entirely on the scope. A simple CRM implementation might be $10,000-$20,000. A full business process automation project with multiple system integrations could be $50,000-$150,000+.

We provide fixed pricing for defined projects and hourly rates for ongoing work. We'll give you a clear quote after understanding your needs.

How long does digital transformation take?

Quick wins can happen in 4-8 weeks. Complete transformations typically take 3-6 months, sometimes longer for complex enterprise environments. We phase projects so you see value quickly rather than waiting months for everything to be finished.

Do we need to stop working while you implement changes?

No. We implement in stages with minimal disruption. Most changes happen behind the scenes. When we need to migrate data or switch systems, we do it during off-hours or in controlled phases.

What if our current systems are old/legacy?

That's common. Most businesses have some legacy systems. We're experienced at integrating modern tools with older platforms using APIs and custom middleware.

Sometimes the best approach is gradual replacement rather than ripping everything out at once.

Can you work with our existing IT team/vendors?

Absolutely. We collaborate with your internal teams and other vendors. Many clients have us work alongside their existing IT support or other specialised consultants.

What happens if something breaks after you launch?

We provide support. Depending on your agreement, that's either included in ongoing maintenance or available on demand. We also document everything thoroughly so your team can troubleshoot basic issues.

Do you only work with large businesses?

No. We work with SMEs and larger enterprises across Australia.  Digital transformation isn't just for big companies. Small businesses often see the biggest impact from automation.

What platforms and tools do you work with?

We specialise in:

  • CRM: Salesforce, HubSpot, Zoho, Microsoft Dynamics
  • Marketing Automation: HubSpot, ActiveCampaign, Mailchimp
  • E-commerce: Shopify, WooCommerce
  • CMS: Payload CMS, WordPress, headless solutions
  • Custom Development: APIs, integrations, bespoke tools

If you use something not listed, we can likely work with it or find a solution.

How do we know if we need digital transformation?

Ask yourself:

  • Do team members manually copy data between systems?
  • Do you lose track of leads or customer information?
  • Are reports time-consuming to generate?
  • Do different teams have different versions of customer data?
  • Is your team spending hours on repetitive tasks?

If you answered yes to any of these, you'd benefit from digital transformation services.

What's the ROI of digital transformation?

Most businesses see ROI within 6-12 months through:

  • Time saved on manual tasks
  • Fewer errors from manual data entry
  • Faster sales cycles
  • Better customer experience leading to retention
  • Ability to scale without hiring proportionally

We help you define KPIs upfront so you can measure actual impact.

Do you offer training for our team?

Yes. Training is part of every implementation. We make sure your team knows how to use what we've built. We provide documentation and are available for questions during the transition period.

Can you help us choose the right technology?

Absolutely. Part of our digital strategy work is technology selection. We're not tied to specific vendors, so we recommend what actually fits your needs and budget.

Do you offer managed services after implementation?

Yes. Some clients want us to manage their systems ongoing. Others prefer to hand off after training. We offer both options. Managed services include monitoring, maintenance, updates, and support.

How technical do we need to be to work with you?

Not very. We explain everything in business terms. You don't need to understand the technical details—that's our job. You just need to know what problems you want solved.

Ready to Stop Working Around Your Systems?

Your business systems should support your growth, not hold it back.

Book a free strategy session with our team.

    BFJ Digital's Brisbane Headquarters

    Level One, 433 Upper Edward St, Spring Hill 4000.Open Mon - Fri from 8am to 5pm.07 3483 0922